FAQs

Simply browse our shop, add items to your cart, and proceed to checkout. You can pay by credit or debit card, Apple Pay, Google Pay, Capitec Pay, PayShap, Absa Pay, Nedbank Direct EFT, Scan to Pay, or standard EFT. You’ll receive an order confirmation email once your order is placed.

Yes! Contact our sales team at sales@jlscomputers.co.za or call +27 64 516 6742 and we’ll process your order manually.

Absolutely. Visit our Request a Quote page or email us with your requirements. We offer competitive pricing for bulk, corporate, and government orders.

No. JLS Computers CC is not currently registered for VAT, so no VAT is charged and no VAT is shown on our invoices. The price you see is the price you pay.

Delivery in Pretoria is always free, regardless of order value. For the rest of South Africa, standard delivery is R99. Orders over R5,000 qualify for free nationwide delivery.

Once dispatched, orders typically arrive within 1–2 business days in main centres (Johannesburg, Cape Town, Durban, Pretoria) and 2–3 business days in regional and outlying areas. Courier delays can occasionally occur. In Pretoria, orders placed and fully paid by 10:00 on a business day are delivered the same day. You’ll receive tracking information once your order is dispatched.

No. JLS Computers is an online-only store and we don’t have a physical store or collection point. All orders are delivered to your address, and delivery in Pretoria is free on every order.

Once dispatched, you’ll receive a tracking number via email. You can also visit our Track Order page and enter your waybill number.

We accept standard EFT (bank transfer), and through our payment provider Bob Pay: Visa and Mastercard, Apple Pay, Google Pay, Capitec Pay, PayShap, Absa Pay, Nedbank Direct EFT and Scan to Pay. See Payment Options for details. Corporate customers can also arrange 30-day account terms — contact us for details.

Yes. Our website uses SSL encryption and our payment gateway is PCI-DSS compliant. We never store your card details on our servers.

You can return unopened items within 7 days of delivery for a full refund of the product price (the ECT Act cooling-off period). Faults reported within 7 days of delivery are handled as dead on arrival, and products found defective within 6 months qualify for repair, replacement or refund under the Consumer Protection Act. After that, the manufacturer warranty applies. See our full Return Policy for details.

Yes, all products carry the full manufacturer’s warranty. We source exclusively through authorised South African distribution channels, so your warranty is honoured through official local channels.

It means the product is available from our supplier’s warehouse and can be dispatched within 1–2 business days of payment confirmation. We work with multiple authorised distributors to ensure fast fulfilment.

Absolutely. We source exclusively from authorised South African distributors. No grey imports, no parallel stock. Every product is 100% genuine with full local warranty.

Yes! We have access to thousands of products beyond what’s listed online. Request a quote and we’ll check availability and pricing for you.

No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and view order history.