Effective Date: April 2026
JLS Computers CC (trading as JLS Computers, accessible at www.jlscomputers.co.za) is committed to protecting your privacy and complying with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make purchases, or interact with our services.
By using our website or providing your personal information, you consent to the practices described in this policy. We may update this policy from time to time to reflect changes in our practices or in legal requirements. We encourage you to review it periodically; continued use of our website after changes constitutes acceptance of the updated policy.
For the purposes of this policy, “personal information” means any information relating to an identifiable, living natural person or juristic person, as defined under POPIA. This includes names, contact details, identification numbers, location data, online identifiers, or factors specific to your physical, economic, cultural, or social identity.
Types of Personal Information We Collect
We collect personal information that you voluntarily provide, or that is automatically gathered through your use of our website. This may include:
- Contact and identification information: name, email address, phone number, postal or physical address, and ID number (where needed for verification, such as during returns or warranty claims).
- Account and transaction information: username, hashed password, order history, and billing and shipping addresses. We do not store full credit card numbers; card payments (when available) are processed securely by our payment gateway.
- Demographic and preference information: preferences, interests, and feedback from surveys or reviews.
- Device and usage information: IP address, browser type, operating system, pages visited, time and date of visits, and referral sources (collected via server logs and analytics tools).
- Location data: approximate location based on IP address, or GPS where you actively enable it.
- Cookies and tracking data: see the section on Cookies and Similar Technologies below.
- Communications: messages you send us via email, contact form, or social media.
We only collect information necessary for providing our services, fulfilling orders, and improving your experience. We do not collect sensitive personal information (e.g. race, religion, health data) unless strictly necessary for a specific purpose and with your explicit consent.
How We Use Your Personal Information
We process your personal information in a lawful, transparent, and accountable manner, adhering to POPIA’s eight conditions for lawful processing (accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation).
Your information is used for the following purposes:
- To process and fulfil orders, including payment processing, shipping, and warranty claims.
- To provide customer support, respond to enquiries, and manage your account.
- To improve our website, products, and services through analytics and feedback.
- To send service-related communications (order confirmations, shipping updates, warranty correspondence).
- With your consent, to send promotional emails, newsletters, or marketing about products, special offers, or events. You can unsubscribe at any time.
- To prevent fraud, enforce our terms, and comply with legal obligations (such as SARS tax reporting).
- To customise your experience — for example, recommending products based on browsing history.
We will not use your information for purposes incompatible with those for which it was collected without your consent.
Disclosure of Personal Information
We may share your personal information with:
- Service providers: third parties that assist with our operations, such as our payment gateway (Peach Payments), courier partner (The Courier Guy), authorised distributors for warranty fulfilment (Rectron, Mustek, Syntech, Esquire), IT service providers, and marketing tools. These parties are bound to use data only for the specified purpose and must comply with POPIA.
- Legal authorities: where required by law, court order, or to protect our rights, property, or safety (for example, in response to subpoenas or fraud investigations).
- Business transfers: in the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the business.
We do not sell, rent, or lease your personal information to third parties for their marketing purposes. Any international transfers (for example, to cloud servers hosted outside South Africa) will comply with POPIA’s requirements for adequate levels of protection.
Security of Your Personal Information
We implement reasonable technical, organisational, and administrative measures to protect your personal information from unauthorised access, loss, misuse, alteration, or destruction. This includes:
- Encryption for sensitive data in transit (SSL/TLS).
- Firewalls, access controls, and regular security reviews.
- Secure storage with POPIA-compliant hosting providers.
- Staff training on data protection and confidentiality.
Despite these measures, no system is completely secure. In the event of a data breach likely to cause harm, we will notify affected individuals and the Information Regulator as required by POPIA Section 22.
You are responsible for keeping your account credentials confidential.
Retention of Personal Information
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations (e.g. SARS requires tax records to be retained for 5 years), or to resolve disputes. When no longer needed, we securely delete or anonymise it.
Your Rights Under POPIA
As a data subject, you have the following rights:
- Access: request details of the personal information we hold about you.
- Correction: update or correct inaccurate or incomplete information.
- Deletion: request deletion where there is no lawful basis for retention (subject to legal exceptions such as tax record-keeping).
- Objection: object to processing based on legitimate interests, or opt out of direct marketing.
- Withdrawal of consent: withdraw consent at any time (this may affect our ability to provide some services).
- Portability: request a copy of your data in a portable format where applicable.
- Complaint: lodge a complaint with the Information Regulator (inforeg@justice.gov.za) if you believe we have violated POPIA.
To exercise these rights, contact our Information Officer using the details below. We may require identity verification and will respond within 30 days. There is no fee for reasonable requests, but excessive or repeat requests may incur reasonable costs.
Cookies and Similar Technologies
Our website uses cookies, web beacons, and similar technologies to enhance functionality, analyse usage, and personalise content. Cookies are small text files stored on your device.
- Essential cookies: necessary for the website to operate (e.g. shopping cart, login sessions).
- Performance cookies: collect anonymous data on site usage (e.g. via Google Analytics).
- Functional cookies: remember your preferences (e.g. regional settings).
- Marketing cookies: track browsing for targeted advertising, with your consent.
You can manage cookies through your browser settings, or through our cookie consent banner shown on first visit. Disabling cookies may limit some website features.
We use third-party tools such as Google Analytics, which may transfer aggregated, anonymised data internationally but comply with recognised privacy standards.
Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected personal information from a minor without appropriate consent, we will delete it.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.
Contact Us / Information Officer
If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact our Information Officer:
- Company: JLS Computers CC (Reg. 2010/157938/23)
- Email: info@jlscomputers.co.za
- Physical address: 3 Dorothea Street, 2nd Floor, Annlin Forum, Annlin, Pretoria, 0182
- Phone: +27 64 516 6742
We are registered with the Information Regulator of South Africa as required by POPIA.
This policy is governed by the laws of the Republic of South Africa.