Warranties

Last updated: January 2026

At JLS Computers, we stand by the quality of the products we sell. All products are covered by the warranties provided by the original manufacturers and the legal protections afforded by the South African Consumer Protection Act (CPA).

1. Standard Warranty Terms

  • Most hardware products carry a minimum 12-month manufacturer’s warranty unless otherwise stated on your invoice.
  • We only sell products sourced through authorized South African distributors. This ensures you have access to local repair centers and support.

2. Warranty Claim Process

If you suspect your product is faulty, please follow these steps:

  • Contact us: Email sales@jlscomputers.co.za with your invoice number and a description of the fault.
  • Assessment: We may perform a basic assessment to determine if the fault is hardware-related.
  • Booking in: The item must be returned to JLS Computers (or the designated manufacturer service center) in its original packaging if possible.

3. “Carry-In” vs. “On-Site” Warranties

  • Carry-in: The customer is responsible for delivering the faulty unit to our offices or the manufacturer’s service center and collecting it once repaired.
  • On-site: If your product (e.g., certain Dell or HP business laptops) includes an on-site warranty, we will help you log a ticket with the manufacturer to send a technician to your location.

4. Important Exclusions

The warranty does not cover damage resulting from:

  • Lightning and power surges: Damage caused by loadshedding, power spikes, or lightning is not covered. We strongly recommend using high-quality surge protectors or UPS systems.
  • Physical damage: Cracked screens, liquid spills, or broken ports.
  • Software issues: Virus removals, Windows corruption, or driver issues are not hardware faults and will be charged at our standard hourly rate.
  • Unauthorized repair: Opening the device or breaking the warranty seal.

5. Data Responsibility

Back up your data: JLS Computers and the manufacturer are not responsible for any data loss during the repair process. Hard drives may be formatted or replaced. It is the customer’s sole responsibility to ensure all data is backed up before a device is booked in for warranty repair.

6. Repair Timelines

Warranty repairs are handled by the authorized distributors or manufacturers. While we strive to expedite the process, typical turnaround times are between 7 and 21 working days, depending on spare part availability.

Consumer Protection Act (CPA) Summary

Under Section 56 of the CPA, if a product is found to be defective within the first 6 months of purchase:

  • You are entitled to a remedy — repair, replacement, or refund. Under the CPA, the supplier chooses the appropriate remedy in the first instance, subject to the nature of the defect and fair treatment of the consumer.
  • If the item is repaired and the same failure recurs within 3 months of the repair, you are entitled to a replacement or refund.
  • These statutory rights are in addition to the manufacturer warranty, not a replacement for it.

To log a warranty claim, please follow the process above or see our Returns & Refunds page for related information.